In our company, we put customer satisfaction first. This is why we will spare no effort to help customers achieve their expected results in every project we undertake. We are committed to continuously improving our service to serve our customers better. Recently, a Canadian customer came to us and asked us to customize a display slider compatible with their monitor arm.
Slider Development
The existing dual-arm monitor on the market has certain limitations when installing two monitors simultaneously. For example, the size of the monitor is too large, which may cause it to be used side by side. Therefore, customers want to customize the monitor slider accessories so that consumers can install them on the existing monitor arm, to install a larger monitor, and broaden the range of activities of the monitor.
Our engineers designed the corresponding quick-release connector according to the connector of the monitor arm of the customer’s distribution brand and added the slide rail. The customer was delighted after seeing it and could achieve the desired effect.
Elevate Brand Value.
Although we are a B2B company, we are committed to helping our customers elevate their brand value by focusing on ways to improve the end-user experience.
However, we found that the quick-release connector behind the slide rail is affected by the connector of the display bracket. The quick-release connectors of different display brackets are different and cannot be universal. If the customer wants to sell other brands later or the consumer wants to buy a slide rail separately to use on their existing display bracket, it still needs to be customized.
To solve this problem, we had a bold idea and made some adjustments to the design. We wanted to replace the rear quick-release head with a fixed VESA board, which can be used with other display brackets. But whether this idea is feasible or not needed to be communicated with the engineer. Through telephone and video conference communication with the engineer, the engineer gave the design drawing:
Finally, a new design was determined: both sides were VESA boards, which can be used with the existing display brackets on the market.
The customer was very surprised to see this design drawing. The slide rail accessories that can be combined with any display bracket can significantly improve the potential sales scale of this accessory, which has great market potential and also give positive comments on our service. Dewin is committed to providing professional design solutions to customers and sincerely creating value for customers.
If you also want to customize a unique and competitive new product, please feel free to contact us.